Transportation Industry Examples

• Departure notices. Notify customers before scheduled departures, using channels appropriate to the timeliness of the notification. (For example, use email to remind a customer one day before a departure; use SMS or IVR to notify a customer two hours before a departure.)
• Service changes. Notify customers of delays, change of gate/platform, etc.
• Arrange service. Allow customers to request a pick-up or reserve a seat using SMS or IVR.